People talk of "Mensa" in Going Forward, many chat rooms,
newsletters and local group forums of one sort or another. But what is
this Mensa they chat about? And what do they know about it? I don't believe
they are talking about International Mensas or those of other countries.
Few folks in the United States know or care that Bulgarian Mensa exists.
Most Americans, including Mensans, couldn't find Bulgaria on a map if
they had to.
Further, my 35 years of participation from local levels to AMC (American
Mensa Committee) and IBD (International Board of Directors) assure me
that these conversationalists sure aren't talking about American Mensa
in general. In a society in which 80% of the members do not participate
in local group or national affairs, it's absurd to think anyone can speak
for the great preponderance of nonparticipating people. What the talkers
talk about is fellow Mensans, not Mensa per se.
I went from first being a local group editor back in 1969 to being on
AMC for eight years, and back to being LocSec of New Mexico Mensa (third
term!), with too many other positions in between to recount. There's been
a lot of time to reflect upon all that I've been through, what works and
why it works or doesn't. I've learned from what I did right, and I've
learned from what I did wrong.
One thing I learned is that being a LocSec is a hell of a lot more meaningful
than being on AMC. I didn't know that at the time I wanted to be on AMC.
What AMC does matters very little at a local group level. What I do as
a LocSec does matter a lot, because it directly directly
affects Mensans friends of mine. And that's why it matters:
they are friends. Good people.
When I first was appointed (not elected) LocSec here, the first thing
I did was become acquainted with the people who were active. I got to
know them as individuals. That's the base with which every LocSec needs
to work. I threw free parties at my place to entice folks to attend. (It
helps to have a big house with a hot tub, several barbeques and a swimming
pool, but it can be done without any of those things.) And I researched
what the group had going for it and what it lacked. This became my "to
do" list.
- There was no local group handbook. I created one and made sure every
member got one. Why? Because new members and nonparticipating members
need something to help make them part of the group and know about Mensa.
- At renewal time, I made sure we sent reminders and surveys to non-renewing
members. It not only brought many back but also increased awareness
of what people wanted from their local group. This will differ from
local group to local group, but what remains the same is that people
need to know they are wanted, their input is valued and their absence
is noticed.
- My LocSec columns always mentioned people in boldface because
people are pleased to see their name in print. And the columns were
always positive. Many of my columns ended with the adage: A stranger
is a friend you haven't yet met.
- I pestered, persistently, to get unfilled Board positions filled.
Although it took time, they were filled, often spectacularly. Persistence
pays off.
- I revamped our prospective member program (and letter) to make it
friendlier, computerized our e-mail list and made the mailing program
friendly, so prospective members were always informed about our next
test sessions with just a few keystrokes. In more remote areas, I proctored
additional tests myself to bring people onboard. Distance problems
can be mitigated.
- Our Website had been abandoned, so I took over as Webmaster, rewrote
the entire site and keep it up to date. I added a chat room and member
bios and other info to make the site a recruitment tool. Use every
means of access to the local group.
- I created a new bookmark with links to our Website, recruiting members
to distribute the bookmarks in libraries. The bookmarks were aimed specifically
at New Mexico Mensa, not AML in general. Emphasize the local aspect;
it is there, real and provides personal interactions easily.
- I rewrote our Bylaws to bring them into better conformance with the
Minimum Standard Bylaws. Making group governance simple encourages
more members to participate in it.
- I initiated an annual meeting of New Mexico Mensa, something we never
had previously. Create a sense of unity.
None of these things were startlingly innovative or difficult. All of
these things contributed to a positive attitude that improved our group.
The whole is the sum of the parts: We are growing at 10% a year, not a
staggering rate but quite satisfying.
Why
focus on growth instead of retention? New Mexico is a big state geographically,
and not a very populous one. We have concentrations of members only in
Albuquerque and the Santa Fe area. Our local surveys have shown that people
who do not renew have two main reasons: They are too geographically isolated
from the main activities, and they are too old to wish to drive long distances
at night, when most of our activities take place. Both reasons are valid.
However, in addition to Albuquerque and Santa Fe, there are several areas
in New Mexico where there is a possibility of gaining enough members to
have small subgroups; that would help reduce dropouts by bringing activities
nearer. It should always be remembered that it takes 20 new members to
get one who will be active. Thus, a focus on growth is the only
way we will increase retention.
So examine your own group. Make a to-do list. And do it patiently. You'll
make new friends: Mensans.
Ralph Rudolph
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